Data is collected through our website or the Qapper app transparently, through data entry fields, allowing the user themselves, under their full responsibility, to decide and provide the requested information.
We process your personal data based on your consent. Consent is the free, informed, and unequivocal manifestation by which you authorize us to process your data. Thus, in accordance with the General Data Protection Law, your data will only be collected, processed, and stored with your prior and express consent. By using our services and providing your personal data, you are aware of and consent to the provisions of this Privacy Policy, in addition to knowing your rights and how to exercise them. At any time and at no cost, you may revoke your consent. It is important to note that revoking consent for data processing may impact the full or partial functioning of the system.
Generally, we collect some personal data to create and manage your Qapper app account, to communicate with you, to process payments, and to better provide our services. For a better experience and use of the app, we also automatically receive, every time you interact with our app, your geographic location, as well as dates and times of interactions.
You may exercise your data subject rights provided in Article 18 of the General Data Protection Law. Thus, you may, free of charge and at any time:
You may contact us by sending an email to qapper@suporte.com.br and make requests for data subject rights. To ensure your correct identification as the holder of personal data, we may request documents or other information that can prove your identity. In this case, you will be informed in advance.
Your collected personal data is stored for the time necessary to provide the service or for the purposes listed in this Privacy Policy to be achieved, considering the rights of data subjects and controllers. Generally, your data will be kept while the contractual relationship between you and Infortecno Sistemas lasts. After the personal data storage period ends, this data will be deleted from our databases or anonymized, except in cases legally provided for in Article 16 of the General Data Protection Law, namely: I - Compliance with a legal or regulatory obligation by the controller; II - Study by a research body, ensuring, whenever possible, the anonymization of personal data; III - Transfer to a third party, provided that the data processing requirements set forth in this Law are respected; IV - Exclusive use by the controller, with access by a third party prohibited, and provided that the data is anonymized. That is, personal information about you that is essential for compliance with legal, judicial, and administrative determinations and/or for the exercise of defense rights in judicial and administrative proceedings will be maintained, despite the deletion of other data. In storing data collected by Infortecno Sistemas, we employ protective measures and technical solutions capable of guaranteeing the confidentiality, integrity, and inviolability of your data. In addition, we also have appropriate security measures for the risks and with controlled access to stored information.
Your personal data is stored in a secure and reliable environment, and we adopt the best practices to avoid security incidents. However, it is necessary to emphasize that no virtual page is entirely secure and risk-free. It is possible that, despite all our security protocols, as well as those of our suppliers/partners, problems caused exclusively by third parties may occur, such as cyberattacks by hackers, or also due to the negligence or imprudence of the user/client themselves.
With the preservation of your privacy in mind, Infortecno Sistemas will not share your personal data with any unauthorized third party. We clarify that we have suppliers such as institutions participating in the payment methods market to process and automatically execute payment operations, as well as cloud information hosting providers, and thus may have facilities located in foreign countries. Under these conditions, in any case, your personal data will be subject to the General Data Protection Law and other Brazilian data protection laws. We also note that in the following cases your data may be shared: I - Legal determination, request, requisition, or court order, with competent judicial, administrative, or governmental authorities. II - Protection of the rights of the company Infortecno Sistemas Ltda in any type of conflict, including judicial ones. By agreeing to this Privacy Policy, you naturally agree to this sharing, which will occur according to the purposes described in this document.
We reserve the right to modify this Privacy Policy at any time, mainly due to adaptation or improvement to any changes made to our website or application. We recommend that you review it frequently. Any changes will take effect upon their publication and will be available on our website, as well as in the application. By using our services and providing your personal data after such modifications, you consent to them.
We are committed to keeping this Privacy Policy updated, observing its provisions, and ensuring its compliance.
As mentioned in Topic 6, although we adopt high security standards to prevent incidents, there is no virtual page entirely free of risks. In this sense, Infortecno Sistemas Ltda is not responsible for: I - Any consequences arising from the negligence, imprudence, or carelessness of users regarding their individual data. We guarantee and are responsible only for the security of data processing processes and compliance with the purposes described in this document. We emphasize that the responsibility regarding the confidentiality of access data lies with the user. II - Malicious actions by third parties, such as hacker attacks, except if proven culpable or deliberate conduct by Infortecno Sistemas. We emphasize that in case of security incidents regarding personal data that may generate risk or relevant damage to you or any of our users/clients, we will notify those affected and the National Data Protection Authority about the incident and take the necessary measures. III - Untruthfulness of information entered by the user/client in the records necessary for the use of Infortecno Sistemas services; any consequences arising from false or bad faith information are entirely the responsibility of the user/client.
If you have questions about this Privacy Policy or about the personal data we process, you may contact us by sending a message to suporte@qapper.com.br.